Frequently Asked Questions

Ordering

Can I personalize my jewelry?

Yes! Many of our pieces can be personalized with names, initials, dates, or meaningful messages. Available personalization options will be listed on each product page.

Can I change or cancel my order?

If your order has not entered production, we will do our best to help with changes or cancellations. Please contact us as soon as possible after placing your order. Once a personalized item has been started, changes or cancellations may no longer be possible.

Can I add a gift message to my order?

Yes! If you are sending an item as a gift, please include your message during checkout (if available), and we will include it with your order.

Shipping

How long will it take to receive my order?

Each piece is handcrafted and personalized just for you. Processing times vary depending on the item and time of year. Please refer to the estimated processing time listed on each product page before placing your order. Once your order ships, you will receive tracking information to follow your delivery.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout. Please note that choosing a faster shipping method does not reduce the time needed to create personalized or handmade items.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking details.

Do you ship internationally?

Please see our shipping policy for current shipping destinations and available options.

Personalized Items

Can I return or exchange a personalized item?

Because personalized items are made specifically for you, they cannot be returned or exchanged unless they arrive damaged, defective, or there is an error with your order.

What if I entered the wrong personalization?

Please contact us as soon as possible if you notice an error. If your order has not entered production, we will do our best to make adjustments. Once production begins, changes may not be possible.

Jewelry Care

How do I care for my jewelry?

To help keep your jewelry looking beautiful:

• Remove jewelry before swimming, showering, or exercising.

• Avoid contact with perfumes, lotions, and harsh chemicals.

• Store jewelry in a dry place when not in use.

• Clean gently with a soft polishing cloth.

Materials

What materials do you use?

Our jewelry is made with a variety of quality materials, including stainless steel, sterling silver, gold-filled, gold-plated, acrylic and other materials depending on the design. Material details are listed on each product page.

Will my jewelry tarnish?

The longevity of jewelry depends on the material and how it is cared for. Proper storage and avoiding exposure to moisture, chemicals, and perfumes will help maintain its appearance.

Gifts

Can I send my order as a gift?

Absolutely! Our handmade jewelry and personalized gifts are perfect for birthdays, anniversaries, weddings, graduations, holidays, and other special occasions.

Will my package include pricing information?

No. We do not include pricing information in gift packages.

Do you offer gift packaging?

Gift packaging options, if available, will be shown during checkout.

Returns & Order Issues

What if my order arrives damaged or incorrect?

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and photos of the item so we can assist you.

How can I contact you?

If you have any questions or need assistance, please contact us through our Contact Us page. We are happy to help and will respond as soon as possible.